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Monday, September 2, 2013

How to Uninstall 24×7 Help Rouge Program Virus - Manual Removal Help

24×7 Help Rouge Program Virus Description

You may have been crazy at that little man or woman who appears all the time stating that you can get 24x7 help from them. This is the annoying rogue program of 24×7 Help. Whatever program you open, a little window with a man or lady stands in front of you. It says Microsoft trained technicians are standing by ready to help you resolve all your PC issues and more. You can receive instant, friendly support service for issues with your computer, net work, software, printer and more. It also gives you a phone number so that you can contact them at +1561-948-3761 or 1-866-412-8942. However, Microsoft will not disturb your online activities at all. If users click it or call the number, they would be hourly charged for the service. Besides, it also promotes unwanted programs such as Strongvault. Those programs are unwanted; some of them are malicious because they cannot be uninstalled from the target computer. In a word, 24×7 Help Rouge Program is bad for your computer.

How Does 24×7 Help Rouge Program Virus Come to My Computer?

24×7 Help Rouge Program Virus is a malicious program which tries to lure users to buy useless or harmful programs and start a live chat with Microsoft. What is annoying is that it follows you wherever and will not be removed easily from your computer. It seems that your anti-virus does not work at all. In fact, 24×7 Help Rouge Program Virus is bundled with the third party programs and comes with other free programs on the Internet. It is installed when users download something from the Internet. Sometime it downloads itself when users click on malicious links or visit unsafe web sites.

How to Uninstall 24×7 Help Rouge Program from my computer?

You can notice its existence; however, your anti-virus will not give you a warning message, let alone remove it for you. In this situation, you can try to remove it manually. Here is the guide.

Step 1: stop 24×7 Help process from the Task Manager.

Guide: press Ctrl+Shift+Esc to open the Task Manager window and click the Processes tab. End the 24×7 Help process running in your computer.

Step 2: disable the suspicious startup items.

Guide: click Start menu and choose Run (you can also press Win+R to launch the Run window if your computer is win 7), then type “msconfig” to the search bar, then disable 24×7 Help startup items.

Step 3: navigate and delete the following 24×7 Help files:

%AppData%\Microsoft\Internet Explorer\Quick Launch\24x7 Help.lnk
%CommonDesktop%\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\
%CommonStartMenu%\Programs\24x7 Help\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\

Step 4: remove all the registry entries generated by 24×7 Help

Guide: click Start menu and click Run, then type “regedit” in the search bar (you can type it directly in the search bar if you have a win 7). When you have the Registry Editor window, please remove the following entries of 24×7 Help.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "24x7HELP" = ""C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP"

Step 5: Restart your computer to save the changes you made above. Then check whether the 24×7 Help has gone.

Note: the exact steps are depending on the concrete computer and system. If you need help from experts, you are welcome to contact professional 24/7 experts online to help you remove it completely.

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